Privacy

Privacy notice

Last updated: September 2026

This privacy notice explains what personal information Nzurie Ltd collects, why we collect it, how we use it, and your rights. Nzurie Ltd is the controller of your personal information.

Contact details

• Post: Nzurie Ltd, 82A James Carter Road, Mildenhall, Bury St Edmunds, Suffolk, IP28 7DE
• Telephone: 0330 520 0245
• Email: hello@nzurie.com

What information we collect, use, and why

Replying to enquiries and planning trips

When you contact us or use our enquiry form, and when we plan a trip for you, we collect:

• Names and contact details
• Your travel plans, dates, number of travellers and budget
• Dates of birth, gender and passport details where suppliers, airlines or immigration authorities require them
• Details of other people travelling with you, including children
• Dietary requirements and accessibility needs
• Information needed for travel insurance
• Correspondence with you

Providing and managing your booking

• Names, contact details and addresses
• Payment details and transaction records
• Booking and service history
• Information relating to compliments or complaints

Health information for wellness programmes

If you book one of our Ayurvedic wellness programmes, we may need information about your health, medical conditions and medication so the centre and its physician can plan your treatment safely. This is special category information and receives additional protection. We only collect it with your explicit consent, at the point of booking, and we only share it with the centre delivering your programme. We never ask for health information through our website enquiry form.

Information updates and marketing

• Names and contact details
• Marketing preferences
• Booking history

We only send marketing to previous clients about similar journeys, and you can opt out at any time.

Complying with legal requirements

• Names, contact details and booking records
• Identification documents where required
• Health and safety information relating to your trip

Children

If children travel with you, we collect their names, dates of birth and passport details, and any dietary, health or accessibility needs, from the adult making the booking. We only use this information to arrange and deliver the trip. Our services are not directed at children, and we do not accept enquiries or bookings from anyone under 18.

Our website

Our website is hosted by Webflow. When you submit our enquiry form, the information you enter is stored by Webflow and sent to us. Webflow may also record basic technical information, such as your IP address, to keep the site secure. We do not currently use analytics or advertising cookies. If we introduce them, we will update this notice and ask for your consent first.

Our lawful bases

Under UK data protection law, we must have a lawful basis for collecting and using your personal information.

• Contract: to reply to your enquiry, prepare a proposal, and book and deliver your trip. These are steps you have asked us to take, or are needed to carry out our contract with you.
• Legal obligation: to meet our obligations as the organiser of your holiday under the Package Travel and Linked Travel Arrangements Regulations 2018, to keep financial records, and to comply with other laws.
• Legitimate interests: to keep accurate business records, deal with queries, complaints and claims, and occasionally tell previous clients about similar journeys. We rely on this only where it does not override your rights. You would reasonably expect a travel company to use your details in this way, we keep what we hold to a minimum, and you can opt out of marketing at any time.
• Explicit consent: for any health information needed for a wellness programme. You can withdraw your consent at any time, although we may then be unable to arrange the programme.

For more information about our legitimate interests, contact us using the details above.

Your data protection rights

Depending on the lawful basis we rely on, you have the right to:

• ask for a copy of your personal information
• ask us to correct information you think is inaccurate or incomplete
• ask us to delete your information
• ask us to limit how we use your information
• object to how we use your information
• ask us to transfer information you gave us to another organisation, or to you
• withdraw your consent, where we rely on consent

We must respond without undue delay, and in any event within one month. To make a request, contact us using the details above. More information is on the ICO website: ico.org.uk.

Where we get personal information from

• Directly from you
• From the lead traveller, for other people on the same booking

How long we keep information

• Enquiries that do not lead to a booking: 2 years from our last contact with you.
• Booking records: 6 years after your trip ends, to meet legal, accounting and tax requirements and to deal with any claims.
• Health information for wellness programmes: deleted within 3 months of your return, unless it is needed for a complaint or claim.
• Marketing preferences: until you unsubscribe or ask us to stop.

Who we share information with

We only share the information needed to deliver your trip, with:

• accommodation providers, safari lodges and camps, and wellness centres
• airlines and transfer companies
• our ground partners (destination management companies) in the countries you visit
• Protected Trust Services, which holds client money on trust
• our payment, IT and email service providers, including Webflow
• insurers, professional advisers and public authorities, where required by law

We never sell your personal information.

Sharing information outside the UK

To deliver your trip, we have to send some of your personal information to suppliers in the countries you are visiting. These currently include Kenya, Tanzania, Sri Lanka, the Maldives and Mauritius.

These countries do not have a UK adequacy decision. We make these transfers because they are necessary to carry out our contract with you (Article 49(1)(b) of the UK GDPR). We only send what each supplier needs to deliver your booking.

For more information about these transfers, contact us using the details above.

How to complain

If you have any concerns about how we use your personal information, please contact us first by email at hello@nzurie.com or by phone on 0330 520 0245.

If you remain unhappy, you can complain to the Information Commissioner’s Office (ICO): Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Helpline: 0303 123 1113. Website: ico.org.uk/make-a-complaint.